Privacy Policy

1. Who we are

This website is operated by Entrychoicegate Alpine Lodge Limited (Company No. 8342917, NZBN 9429041873526), trading as Entrychoicegate, a boutique hotel located at 14 Fernhill Road, Fernhill, Queenstown 9300, New Zealand. You can reach us at entrychoicegate@gmail.com or +64 3 221 1142.

2. What we collect

We collect only what we need to welcome you properly:

• Booking details — name, email, phone number, dates of stay, room preference and any requests you volunteer (dietary needs, celebrations, accessibility requirements).
• Correspondence — emails and messages you send us, so we can reply and keep a record of what was agreed.
• Technical data — anonymised information about how the site is used (pages visited, approximate region, device type), collected via cookies you can decline.

We do not collect payment card details through this website. We do not operate any online account, gaming profile or membership system.

3. How we use it

• To confirm and manage your reservation or enquiry;
• To prepare for your stay (room setup, dietary planning, spa bookings);
• To meet legal obligations, such as guest registration records;
• To improve the website in aggregate, anonymised form.

We do not sell, rent or trade personal information. We do not send marketing emails unless you have asked us to.

4. Sharing

We share personal information only where necessary:

• With service providers who help us operate (for example, our email host), under confidentiality obligations;
• With third parties you ask us to involve — for instance, a tour operator when booking a heli-hike on your behalf;
• Where required by New Zealand law or a lawful request from authorities.

5. Retention

Reservation records are kept for up to seven years to meet tax and accounting requirements. Enquiry correspondence that does not lead to a booking is deleted within twelve months.

6. Security

Personal information is stored on encrypted systems with access limited to staff who need it for their work. Our premises use keycard access; paper registration records are kept in a locked office.

7. Your rights

Under the New Zealand Privacy Act 2020 you may request access to the personal information we hold about you, and ask us to correct it. To do so, email entrychoicegate@gmail.com or write to us at the address above. If you believe we have breached your privacy, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

8. Offline nature of our services

Entrychoicegate provides physical hospitality services only. We do not offer real-money gambling, online gaming or remote play of any kind, and no personal information is collected for such purposes.

9. Changes

We may update this policy from time to time. The current version is always on this page, with the revision date shown above.